Return Policy
At Ma Société SARL, your satisfaction is our priority. If you are not fully satisfied with your purchase, you can return it under the following conditions.
Return Period
You have 30 days from the date of receipt to return your item(s).
Return Conditions
To be eligible for a return, items must:
- Be unused and in their original condition
- Be in the original packaging
- Include proof of purchase (order confirmation or invoice)
How to Return
- Contact us at [email protected] to request a return
- We will provide you with return instructions
- Ship the item(s) to our return address
Refund
Once we receive and inspect your return, we will process your refund within 14 business days. The refund will be made using the same payment method used for the original purchase.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made items
- Items damaged by the customer
- Items returned after the 30-day period
Questions?
For any questions regarding returns, contact us at [email protected] or call +33 1 23 45 67 89.